Goddard Veterinary Group South Woodford
#1 Vet in Redbridge, Greater London
Goddard Veterinary Group South Woodford – Vets in Redbridge
Clinic Overview
Goddard Veterinary Group South Woodford is part of the Goddard Veterinary Group (a multi-site practice) and is RCVS-accredited. The practice is set up for day-to-day consultations and preventive care (vaccinations, parasite control, microchipping), with in-house blood testing and X‑ray listed on its website, plus dental and neutering services. For out-of-hours emergencies, the website says care is provided via Wanstead Veterinary Hospital (24/7).
From the latest reviews available, owners most often describe pets being handled calmly during visits (including anxious animals), and several examples of practical help beyond the appointment itself—such as support navigating animal travel paperwork, rabies vaccination, and a BOAS assessment for a brachycephalic dog. A smaller number of reviews describe a sharp contrast: a complaint focused on front-desk conduct and dissatisfaction with how management handled the issue.
Services
Website-listed services and facilities include
- •Consultations and routine care
- •Puppy/kitten vaccination course and pet vaccinations (rabies vaccination is also mentioned in reviews)
- •Flea and worm treatment
- •Microchipping
- •Neutering
- •Dentistry
- •Blood testing (with an in-house lab listed)
- •Diagnostic imaging (including X‑ray)
- •Weight and diet advice
- •Wellness health screen
- •Nurse clinics
- •Animal Health Certificates (reviews specifically mention “fit to fly” certificates)
The website also lists specialty areas: internal medicine, cardiology, orthopaedic surgery, laparoscopic surgery, soft tissue surgery, and ophthalmology.
Emergency/out-of-hours (as stated on the website)
- •24/7 emergency service via Wanstead Veterinary Hospital
Other
- •Listed as a Veterinary Nurse Training facility.
People
Named in the latest reviews
- •Adam (vet) and Thomas (nurse): praised for helping owners obtain fit-to-fly paperwork/animal health certification, arranging rabies vaccines, and completing a BOAS assessment, including stepping in when a travel company had provided incorrect information.
- •Ahmed (staff member; role not stated in the review): described as remembering pets’ and owners’ names and helping make visits feel less daunting for a cat that can be difficult at the vet.
- •The “team” (not named) is repeatedly described as calm and reassuring with anxious pets, including speaking to a nervous dog throughout a follow-up eye appointment.
Reviews
Google rating: 4.7 stars from 125 reviews. The themes below focus on handling of nervous pets, help with travel-related paperwork, and a minority of complaints about front-desk service and how concerns were handled. “”
- •Multiple owners describe pets that “usually hate vets” or become anxious being noticeably calmer during appointments, with staff talking to the animal and pacing handling to keep them comfortable.
- •Practical, admin-heavy care is mentioned more than once: animal health/fit-to-fly certification, rabies vaccination, and a BOAS assessment for a French Bulldog, with staff “going over and above” to prevent travel problems.
- •A small number of reviews report a negative experience centred on a rude receptionist/secretary and frustration with what the reviewer saw as standardised responses from management when the issue was escalated; the same reviewer also alleged high fees without commensurate service.
Special Services
Animals Treated at Goddard Veterinary Group South Woodford
Animals We Treat
Companion Animals
Opening Hours – Goddard Veterinary Group South Woodford
Opening Hours
Hours
Reviews for Goddard Veterinary Group South Woodford
Note: Showing the 5 most recent Google reviews out of 125 we track in total. Recent reviews may not be representative of overall sentiment.
Hannah Foster
5 months ago
Our cat, Rambo, is a new patient of this vet clinic. We went today for an initial check up and treatment and could not have been more impressed with the service. Rambo usually hates vets but was so calm around everyone there. This is an excellent, thorough and caring veterinary clinic. We feel lucky to have found them for Rambo.
Hannah Foster
3 months ago
Our cat, Rambo, is a new patient of this vet clinic. We went today for an initial check up and treatment and could not have been more impressed with the service. Rambo usually hates vets but was so calm around everyone there. This is an excellent, thorough and caring veterinary clinic. We feel lucky to have found them for Rambo.
theneone
3 months ago
Been going here for years. Good vets and staff but recent experience means going to 2 stars and unlikely to return. Responding to your request for more information. I escalated my complaint about your very rude secretary / receptionist at the front desk in South Woodford all the way up to the area manager and then the MD who basically just shielded her. I’ve now reduced your rating to 1* because you just send standard responses too all bad feedback. To all the 5* feedback I was also happy with this group. Try having a real problem though and see where that gets you. A company’s real test is how they fix problems and their culture. This place … not good. Editing following response: One of the benefits of platforms like Google Reviews is that they help highlight poor service and hold businesses to account. I hope this encourages you to reflect and improve, so that others don’t have the same experience I did. We’ve since moved to a new clinic where the service has been far more professional. It feels like your practice has come to rely on being located in an affluent area, assuming people will simply pay high fees regardless of the standard of service. That approach is increasingly out of step with what people come to expect. We didn't have a nice experience and expected to be treated much better.
theneone
5 months ago
Been going here for years. Good vets and staff but recent experience means going to 2 stars and unlikely to return. Responding to your request for more information. I escalated my complaint about your very rude secretary / receptionist at the front desk in South Woodford all the way up to the area manager and then the MD who basically just shielded her. I’ve now reduced your rating to 1* because you just send standard responses too all bad feedback. To all the 5* feedback I was also happy with this group. Try having a real problem though and see where that gets you. A company’s real test is how they fix problems and their culture. This place … not good. Editing following response: One of the benefits of platforms like Google Reviews is that they help highlight poor service and hold businesses to account. I hope this encourages you to reflect and improve, so that others don’t have the same experience I did. We’ve since moved to a new clinic where the service has been far more professional. It feels like your practice has come to rely on being located in an affluent area, assuming people will simply pay high fees regardless of the standard of service. That approach is increasingly out of step with what people come to expect. We didn't have a nice experience and expected to be treated much better.
richard siddle
5 months ago
I have been with Goddard at another practice for 5 years and was directed here to get fit to fly certificates for my 2 dogs. We also had rabies vaccines and for our Frenchie a BOAS assessment Adam the vet and Thomas the nurse were exceptional. We were given wrong info by our travel company but both Adam and Thomas went over and above to ensure our dogs and us did not have problems. I can not recommend this branch enough. They are the best I have dealt with.
richard siddle
7 months ago
I have been with Goddard at another practice for 5 years and was directed here to get fit to fly certificates for my 2 dogs. We also had rabies vaccines and for our Frenchie a BOAS assessment Adam the vet and Thomas the nurse were exceptional. We were given wrong info by our travel company but both Adam and Thomas went over and above to ensure our dogs and us did not have problems. I can not recommend this branch enough. They are the best I have dealt with.
Francesco Minio
6 months ago
Today I brought my dog Carlos in for a follow-up eye appointment. He usually gets anxious during vet visits, so I tend to wait outside. This time, I stayed in the room—and I’m really glad I did. The team handled him with such calm and care, speaking to him throughout and making sure he felt safe and comfortable. It was clear they knew how to put animals at ease, and it honestly reassured me as much as it did him. Thank you again—this kind of approach makes a big difference.
Francesco Minio
9 months ago
Today I brought my dog Carlos in for a follow-up eye appointment. He usually gets anxious during vet visits, so I tend to wait outside. This time, I stayed in the room—and I’m really glad I did. The team handled him with such calm and care, speaking to him throughout and making sure he felt safe and comfortable. It was clear they knew how to put animals at ease, and it honestly reassured me as much as it did him. Thank you again—this kind of approach makes a big difference.
Aisha Rashid
a year ago
I have been coming here for 3 years (Walthamstow Goddard) and cannot recommend the practice enough. The staff are so friendly & kind making it a welcome place for you and your furry friends. My British shorthair, as sweet as he is can have a temperament when coming to the vets and all of them are so gentle and patient. Any queries or problems they are quick to resolve. A major shoutout to Ahmed who we adore!!! He is the most bubbliest, positive & professional staff member who always makes our visit a positive one. Very attentive with making an active effort to remember all pets names and their owners. It’s always a pleasure to see him as you’ll be sure to leave with a smile. Thank you Goddard & Ahmed for making our journey to the vets that little bit less daunting. It makes the biggest difference. We appreciate you all from myself, Cairo & Mocha.
Aisha Rashid
9 months ago
I have been coming here for 3 years (Walthamstow Goddard) and cannot recommend the practice enough. The staff are so friendly & kind making it a welcome place for you and your furry friends. My British shorthair, as sweet as he is can have a temperament when coming to the vets and all of them are so gentle and patient. Any queries or problems they are quick to resolve. A major shoutout to Ahmed who we adore!!! He is the most bubbliest, positive & professional staff member who always makes our visit a positive one. Very attentive with making an active effort to remember all pets names and their owners. It’s always a pleasure to see him as you’ll be sure to leave with a smile. Thank you Goddard & Ahmed for making our journey to the vets that little bit less daunting. It makes the biggest difference. We appreciate you all from myself, Cairo & Mocha.
