Emergency Vets in Redbridge

## Summary Goddard Veterinary Group Fremantle Road Barkingside is part of the Goddard Veterinary Group (a multi-branch practice) and is set up for routine care plus in-house diagnostics and surgery (the website mentions on-site blood testing, X‑rays and operations). For out-of-hours emergencies, the practice states it refers clients to Wanstead Veterinary Hospital (open 24/7, 365 days a year). Recent reviews give mixed decision-relevant signals: some owners describe smooth surgical outcomes and feeling kept informed throughout an operation, while others report problems with pricing transparency (including end-of-life care quotes that didn’t add up) and abrupt telephone manner. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - Consultations (vet and nurse appointments are referenced on the website) - Surgery/operations (owners mention a pet operation with a good recovery) - Dentistry - Neutering - Vaccinations (including a puppy/kitten vaccination course) - Microchipping - Parasite control (flea and worm treatment) - Weight and diet advice - Nurse clinics - Diagnostics: blood testing, diagnostic imaging and X‑ray - Wellness health screen - Free new pet health check (website) - Healthcare plan: “ProActive Pets” (website; also discussed in reviews, with one owner alleging difficulty using what’s included) Emergency/out-of-hours: the practice states that emergencies or pets unwell outside practice hours are referred to Wanstead Veterinary Hospital (24/7, 365 days). ## Pricing Only specific prices were mentioned in reviews, and one owner disputes the clarity of these figures: - Euthanasia enquiry: quoted **£134 + £94 (= £228)**, but the caller says they were then told the total would be “around **£300**” with “additional/hidden costs” not clearly explained. ## People - **Dr Poppy (vet)** – mentioned by name as “amazing” by an owner who also valued being offered alternatives to fit their budget. - **Alexandra (receptionist)** – praised for being “incredibly informative,” answering questions in detail and not rushing visits. - Not all feedback is positive about front-desk/phone interactions: two separate 1‑star reviews describe an abrupt or dismissive tone on the phone (one of these reviewers notes they had called the wrong branch). ## Reviews **Google rating: 4.4 stars from 117 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Surgery experience and communication:** one owner reports an operation went smoothly, with the team keeping them informed and reassured, and a strong recovery afterwards. - **Pricing and transparency concerns (conflicting experiences):** one owner calls out unclear add-on fees (especially around end-of-life care). Another owner says prices were “reasonable” and that the team offered budget-fitting alternatives. - **Healthcare plan frustration:** one reviewer alleges they paid monthly but were asked to pay again or book what they felt was an unnecessary health check to access plan benefits. - **Phone manner:** some reports of rude/abrupt telephone interactions, contrasting with other feedback describing friendly, welcoming service.